Shipping Conditions

Shipment is supplied by couriers BRT S.p.A. and Tnt companies.

After processing the order, a confirmation email will be sent within 1-2 working days and normally delivery times are 2-3 working days (excluding Saturdays, Sundays and holidays).

While ordering you have to provide a complete address for delivery; normally the courier does not give notice by phone.

Freight charges are based on the goods weight or on the volume in case of big volume and low weight items (the current weight/volume ratio is 200 kg per cubic meter). For example a 28-liter plastic fermenter weighs about 2 kg but its volume is 0.06 cubic meters; therefore the order has to be considered as a 14 kg parcel. Please see the table below in order to get the exact freight rate considering the country destination and the order weight.

IMPORTANT: If you notice that the packaging has been opened, damaged or inadequate, please keep the goods in any case, but please report on the shipping documents “Accepted with reservation”. Furthermore in order to get the refund, please specify the reason of the complaint (e.g. open package - broken bottles - box with holes, etc). In case of a generic reservation, the courier will not accept the refund request. 

If you have any question please do not hesitate to contact us at or give us a call at +39 0432 644 279 .